What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
We, at Jodhpur Trends, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations. Still You may cancel your purchase order within a period of and in any event not later than, 2 working days from the date of purchase. Please contact our customer care to assist with you the same. Please keep in mind that once an order pushed into processing, it cannot be cancelled as all the products are made specifically for your order.
How do I initiate a return process?
Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to firstname.lastname@example.org or calling us at +91 95490-15732 (11 AM – 5 PM). Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.
What is the return notice period?
Any Jodhpur Trends item purchased may be returned within seven (7) days from the time of receipt for a refund but the customer is responsible for the return shipping charges. No refund will be made for purchases until the items have safely arrived to our warehouse.
Are there any conditions placed on returning a product?
The returned product should be in the original packaging, and in the same condition as you received the product. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, in order to receive the replacement.
In case of Minor damages (chip off or scratches), which can be easily fixable/repairable with help of local carpenter then we suggest buyer to take help of local carpenter and fix the damage part. We will pay the repairing charges directly to buyer. This way the buyer does not have to wait for the replacement and other paper work. Please note that minor damages can be reworked by a local carpenter in such a way that it does not look like a repaired piece mostly coz the broken part will be fully replaced by the carpenter and matching polish will be done.
In case of Major damage we will provide the replacement directly to buyer. Both side shipping charges will be borne by JodhpurTrends.
How do I return a product to Jodhpur Trends?
To return a product as per our return policy, please log in a request with our Customer Care team, either by sending an email to email@example.com or calling us at +91 95490-15732 (11 AM – 5 PM). Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below mentioned address –
41, Ganpati Vyas, Tanawada Phata , Salawas Road, Near Sangaria Phata, Jodhpur ( Raj. )
How long does it take to receive a refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging.